Ron Sarazin
...Ron
Sarazin is a founder and principal of Loyalty Path Associates, LLC and
President of Olympic Performance, Inc. He has over 25 years experience
in the quality, customer service, and corporate performance improvement
fields. He has held various management and officer positions with the
Aluminum Company of America, PACCAR (owner of Peterbilt and Kenworth
Class 8 truck manufacturing companies), Portland General Electric, and
Mutual Health Systems, Inc. In 1991, he launched Olympic Performance,
Inc. and in 2000 he co-founded Loyalty Path Associates, LLC. As a consultant,
he has completed engagements for a wide variety of clients in manufacturing
and production, government, and service.
...Ron authored two computer programs
marketed nationally: Fixed Asset Depreciation and M105D. He created
a 360-degree leadership assessment instrument titled Management 2000
and authored a training module titled Managing Customer Expectations,
incorporated in the Partners for Quality standardized curriculum sold
worldwide. He developed a certificate seminar series titled Creating
Customer-Centered Organizational Excellence and a credit course titled
The Management Process, plus other several other courses delivered through
Portland State University. He has written and delivered training and
consulting programs on many topics, including customer loyalty, customer
service, customer relationship management, quality, project management,
creative problem solving, change, leadership, process improvement, yield
improvement, and strategic planning.
...An experienced facilitator,
Ron has worked with public and private groups on a wide variety of issues.
He is also an experienced keynote presenter, most recently presenting
to over 500 franchisees of the Papa Murphy’s company on the subject
of Customer Loyalty.
...Ron has been a senior examiner
and editor for the Oregon Quality Award and master trainer for Partners
for Quality. He has successfully been examined as an ISO 9000 lead auditor
by the Governing Board of the National Registration Scheme for Assessors
of Quality Systems (also known as the IQA) in the United Kingdom.
...Ron graduated with a BS in
Industrial Engineering from Oregon State University (OSU) and has completed
advanced training at the University of Idaho and Stanford University.
